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Our Policies & Procedures
 

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ARRIVAL TO YOUR MASSAGE TREATMENT

Early arrival to your appointment allows you the time to fill out the new client form and prepare for your service. All treatment sessions have a specific time schedule and an early arrival allows for a relaxed, unrushed experience.

CANCELLATION AND LATE ARRIVAL POLICY

We require a minimum of 24 hours' notice for the cancellation or rebooking of your scheduled service. If you arrive late for your appointment, your therapist will determine if there is enough time remaining to begin a treatment. If you are more than 15 minutes late for your appointment and have not contacted your therapist by calling the clinic, your appointment will be marked as a no-show and the original service fee will apply.

All prepaid services will not be eligible for a refund but instead will be added to your MELT money account and can be applied towards future services. 

We reserve the right to refuse service to anyone for any reason. Thank you! 

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